I was recently approached by a fellow massage therapist unsure what to do when she encountered a client who was being super over affectionate and inappropriate, wanting overzealous hugs after the treatment, touching her hair, and showering her with compliments in a way that seemed creepy and made her very uncomfortable.
Every therapist handles each situation in their own way and based on what feels right to them. I suggested she go with her gut and if the situation made her that uncomfortable then perhaps his intention was indeed a bit creepy and not innocent. She knows how she feels, but sometimes we doubt ourselves after the fact, for fear of upsetting the client. There can be so many reasons why we might question our own boundaries.
Her story got me thinking about revisiting boundaries and what may be inappropriate behavior.
Here’s a thoughtful approach to handling inappropriate client behavior while emphasizing the importance of boundaries and attracting the right clientele.
Recognizing and Addressing Inappropriate Behavior
As massage therapists, it's essential to maintain a professional environment that prioritizes safety and respect. If a client becomes inappropriate, whether through suggestive comments or flirting, it’s crucial to address the behavior immediately. Politely but firmly reiterate the boundaries of the professional relationship. You might say, “I appreciate your enthusiasm, but I want to remind you that our sessions are strictly professional.” If the behavior continues, it’s absolutely within your rights to end the session. Remember, your comfort and safety are paramount, and you should never hesitate to act if you feel uneasy.
Empowering Yourself to Set Boundaries
It’s important to recognize that turning away undesirable clients does not equate to a loss but rather an opportunity to make space for more suitable ones. Many therapists may feel hesitant to “fire” a client due to financial concerns, but adopting an abundance mindset can shift that perspective. Remind yourself that there are plenty of clients who are thoughtful, respectful, and appreciative of your skills. By setting clear boundaries, you not only protect yourself but also create an environment that attracts clients who align with your values. Focusing on your ideal clientele will ultimately enhance your practice and job satisfaction.
Attracting Thoughtful Clients
Creating a welcoming and respectful atmosphere can help filter out those who might not be a good fit. This includes having clear communication about your services and boundaries, both in your marketing materials and during the intake conversation. When clients see that you value professionalism and mutual respect, they are more likely to follow suit. By consistently upholding your standards, you naturally attract individuals who appreciate and align with your approach.
Prioritizing Safety and Well-Being
Ultimately, your safety and well-being should always come first. Make it clear in your practice that you are committed to providing a safe and professional environment. If a client crosses boundaries, trust your instincts and take action. Ending a session or discontinuing future appointments with inappropriate clients is not only a right but a responsibility to yourself and to the integrity of your practice. Cultivating a mindset of abundance will empower you to focus on attracting clients who value your skills and respect your boundaries, ensuring a healthier and more fulfilling practice.
With a background in yoga and art, Stephanie is a licensed massage therapist and massage therapy educator in North Carolina since 2007. She loves helping other massage therapists on their career journey with all of its challenges and rewards.
Very well put!